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Return and Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.
Returns
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You have [15/30] days from the date of delivery to return an item.
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To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In the original packaging (if applicable)
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Accompanied by the receipt or proof of purchase
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Non-Returnable Items
Some items are non-returnable, including:
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Gift cards
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Downloadable software products
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Personal care items
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Perishable goods
Refunds
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Once we receive your return, we will inspect the item and notify you of the status.
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If your return is approved, we will initiate a refund to your original payment method.
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You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping Costs
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You will be responsible for paying your own shipping costs for returning your item.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at luxevault1991@gmail.com/+212625959777
Contact Us
If you have any questions about our return and refund policy, please contact us:
📧 Email: luxevault1991@gmail.com
📞 Phone: +212625959777